FREQUENTLY ASKED QUESTIONS (FAQ)
KBS PLANNER
1. GENERAL INFORMATION
1. What is KBS Planner?
KBS Planner is a premium fashion brand specializing in elegant and exclusive designs for modern women.
2. Where is KBS Planner based?
We are based in Shah Alam, Selangor, Malaysia.
3. Are your products ready stock or pre-order?
Most items are ready stock unless stated otherwise.
4. Do you have a physical store?
Please contact us directly to confirm showroom or viewing arrangements.
5. How can I contact customer service?
You may contact us via phone or email as listed on our Contact page.
6. What makes KBS Planner different?
We focus on refined craftsmanship, premium fabrics, and timeless elegance.
7. Are your designs limited edition?
Some collections are produced in limited quantities.
8. Do you restock sold-out items?
Restocks depend on fabric availability and demand.
9. Do you sell internationally?
Yes, international shipping may be arranged upon request.
10. How do I stay updated on new collections?
Follow our official social media or subscribe to our updates.
2. ORDERING & PAYMENT
11. How do I place an order?
Orders can be placed through our website or via direct inquiry.
12. What payment methods do you accept?
We accept bank transfer and selected online payment methods.
13. Is payment required before shipment?
Yes, full payment is required before processing orders.
14. Can I modify my order after payment?
Modifications are subject to approval before shipment.
15. Can I cancel my order?
Orders cannot be cancelled once confirmed and processed.
16. Will I receive an order confirmation?
Yes, confirmation will be provided once payment is verified.
17. Is there a minimum order quantity?
No minimum order unless stated for special promotions.
18. Do you offer installment payments?
Installment availability depends on the payment provider.
19. Can I reserve an item?
Reservations are not guaranteed without payment.
20. Are prices negotiable?
All prices are fixed and reflect product quality.
3. SIZING & PRODUCT DETAILS
21. How do I choose the correct size?
Please refer to the sizing chart provided.
22. What if I am between sizes?
We recommend choosing the larger size for comfort.
23. Are colors accurate as shown?
We strive for accuracy, but slight variations may occur due to lighting and screens.
24. What fabric do you use?
We use carefully selected premium fabrics depending on the design.
25. Are measurements exact?
Minor measurement differences (1–3cm) may occur.
26. Is the material stretchable?
Stretch level varies by design.
27. Are the outfits see-through?
Most pieces are lined unless stated otherwise.
28. Do you provide custom sizing?
Currently, we do not offer custom tailoring.
29. Are accessories included?
Accessories shown are for styling purposes unless stated.
30. How should I care for the garment?
We recommend gentle washing or dry cleaning for longevity.
4. SHIPPING & DELIVERY
31. How long does delivery take within Malaysia?
Typically 2–5 working days.
32. Do you provide tracking numbers?
Yes, tracking details will be provided once shipped.
33. Do you ship internationally?
Yes, shipping fees will vary by destination.
34. How much is shipping?
Shipping fees are calculated at checkout.
35. What if my parcel is delayed?
Please contact us and we will assist in checking with the courier.
36. What if I provided the wrong address?
Please inform us immediately before shipment.
37. Do you offer express shipping?
Express shipping may be arranged upon request.
38. Are duties and taxes included for international orders?
Customs duties are the responsibility of the buyer.
39. Can I self-collect?
Self-collection arrangements must be confirmed in advance.
40. What happens if my parcel is returned?
Reshipping fees will apply.
5. RETURN, EXCHANGE & POLICY
41. Do you offer refunds?
No. All items are strictly non-refundable.
42. Why is there no refund policy?
All products are carefully inspected and quality-checked before shipment.
43. Can I exchange for a different size?
Size exchange may be considered subject to stock availability and approval.
44. Can I exchange due to change of mind?
No exchanges for change of mind.
45. What if I receive a defective item?
Please contact us within 24 hours with clear photos for review.
46. What if the size does not fit?
Please ensure accurate measurement before purchase as no refunds are allowed.
47. Are sale items refundable?
All sale items are final and non-refundable.
48. Can I request alteration after purchase?
We do not provide alteration services.
49. Can I return if the color looks different?
Slight color variation is not considered a defect.
50. By purchasing, what do I agree to?
By completing your purchase, you agree to all stated terms and conditions including our strict no-refund policy.